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Complaints Procedure

At Djanogly Northgate Academy we want pupils to be healthy, happy, safe and to do well. Working together as partners to help your children learn and thrive leads to a positive atmosphere in school where all feel that they are valued and belong here. 


Sometimes there are things that don't go quite right or you might be concerned about. 


If so ....


First of all talk to the class teacher. Think about what you hope will happen as a result of your discussion and let the teacher know this. If the issue seems to continue it is important that you meet again with your child’s class teacher to highlight that the issue has continued.



If you are still unhappy about the situation …


Please speak to the Head Mrs Spencer or another member of the senior leadership team.


If the problem has still not been sorted out …

You can make a formal complaint (please see our Complaints Procedure).