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Complaints Procedure

At Djanogly Northgate Academy we want pupils to be healthy, happy, safe and to do well. Co-operation between parents, staff and governors leads to a shared sense of purpose and a positive atmosphere in the school.


First …


If you or your child has a problem with school, first talk to your child’s teacher. Think about what you hope will happen as a result of your discussion and let the teacher know this. If the issue seems to continue it is important that you meet again with your child’s class teacher to highlight that the issue has continued.



If you are still unhappy about the situation …


Please speak to a member of the leadership team, Mrs Griffin, Mrs Dyer or the Deputy Mr Jackson or Head of School Miss Read


If the problem has still not been sorted out …

You can make a formal complaint (please see our Complaints Procedure).

  • Relationships
  • Respect
  • Resourcefulness
  • Reflection
  • Resilience